Instrument cycle time, lead time, throughput, and work distribution by type. Compare planned versus unplanned work and watch ageing WIP to prevent hidden queues. Dashboards should answer where attention is needed now and whether recent changes actually improved delivery reliability.
Measure response latency in key channels, the number of open questions without owners, and document freshness. High-quality communication leaves fewer ambiguities, generates faster decisions, and correlates with shorter lead times. Share these metrics transparently to encourage coaching, not policing or performative activity.
Run retros via surveys and comment threads, aggregating patterns automatically and linking outcomes to follow-up issues with owners and dates. Rotate facilitators, celebrate experiments, and revisit actions in the next retro. Continuous improvement becomes a steady habit instead of a calendar-driven ritual.
All Rights Reserved.