Define channels by purpose and urgency. For instance, proposals in documents with two business-day feedback expectations, blocking issues in an incident channel with faster response, and casual chatter in a social space with no pressure. Publish the rules where newcomers can find them, and reinforce them by example to reduce guesswork and friction.
Record important choices once and link them everywhere they matter. A concise decision record with date, owner, alternatives considered, and rationale saves hours of rediscovery. Months later, new teammates can quickly understand why something exists and what would need to change to revisit it, without pinging people who have moved on.
Replace “got a minute?” with a concise brief that includes the goal, constraints, expected outcome, and deadline. Provide screenshots, data, and examples upfront. When someone receives your request while you sleep, they can act immediately instead of waiting for a second round of clarifications. This reduces back-and-forth and accelerates reliable delivery.
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